The Pinnacle of Vail Valley Hospitality
Vail Luxury Concierge delivers a seamless and fully supported mountain experience designed for travelers who value comfort, access, and thoughtful coordination. From the moment you arrive in the Vail Valley, every detail of your stay is handled with care, including transportation, dining, activities, après-ski planning, in-residence services, and more. Our mission is simple: ensure your time in Vail feels effortless, refined, and unforgettable.
Why Guests Choose Vail Luxury Concierge
Unmatched Local Insight
With decades of experience living and working in the Vail Valley, Susan understands the nuances of the region, from dining and après-ski culture to the hidden gems only locals know. Guests benefit from insider recommendations that enhance every part of their stay.
Seamless, High-Touch Coordination
Your itinerary, reservations, transportation, and daily logistics are handled with precision. Whether you request a last-minute dining change or need support after a day on the mountain, assistance is always quick, calm, and discreet.
Tailored Experiences
Nothing is one-size-fits-all. Services are personalized around your group’s preferences, from on-mountain dining to private chefs, social gatherings, wellness treatments, and in-residence support.
Trusted Partnerships
Over the years, Susan has cultivated strong relationships with restaurants, transportation providers, on-mountain venues, wellness experts, and local professionals, ensuring guests receive preferred access and elevated experiences.
More Than an Itinerary:
A Thoughtful Approach to Hosting
At Vail Luxury Concierge, our service is rooted in genuine hospitality and a deep respect for the value of your time. The goal is not simply to coordinate activities, but to create an environment where every guest feels welcomed, supported, and free to enjoy the mountains without stress or unnecessary decisions. Every stay is guided by a philosophy of calm, intuitive service that anticipates needs, smooths transitions, and ensures each moment is used well. The result is a stay that flows effortlessly from morning to night, allowing you to make the most of your time in the Vail Valley.
Signature Concierge Services
Gourmet Curated Dining Coordination
Reservations, timing, and curated recommendations for the most sought-after restaurants and alpine venues.
Transportation & Arrival Support
Airport transfers, in-town transportation, group movements, and real-time adjustments throughout your stay.
In-Residence Services
Private chefs, grocery delivery, light housekeeping coordination, massages, and daily support to keep your home running smoothly.
Après-Ski & Social Experiences
From intimate tastings to lively village venues, social gatherings are planned to match your group’s style and energy.
Meet Susan Rollins
For more than 30 years, Susan Rollins has been a trusted guide to life in the Vail Valley, supporting second-homeowners, visitors, and investors with clarity, insight, and genuine hospitality. As a long-standing real estate advisor and the founder of Vail Luxury Concierge, Susan blends deep local knowledge with an intuitive understanding of what makes a mountain stay exceptional.
Her concierge brand grew from years of helping clients navigate not only real estate, but the lifestyle and logistics that accompany time in Vail and Beaver Creek. Today, she brings that same commitment to detail and personalized service to curated travel experiences that help guests settle in, relax, and enjoy Vail at its finest.
"Susan has provided exceptional real estate and lifestyle services in Vail, Colorado. We are pleased with their professionalism AND our experience! Thank you, Susan!"
Let’s Create Your Perfect Vail Valley Stay
Whether you're planning a family retreat, a group getaway, or an elevated vacation in the mountains, Vail Luxury Concierge is here to support every detail with professionalism, insight, and heart.